About/Policies

ABOUT WILLOW TREE BODY AND SKIN CARE

Willow Tree Body and Skin Care is a small based business. We opened the doors back in July 2018 and we have been growing more and more everyday. Thanks to the amazing clients that keep coming through our door and returning each and every time and sending referrals. We love our clients and everything that we do. We truly are down to earth ladies that enjoy meeting new people, hearing about their life experiences, and just making sure our clients are receiving the best care and results as possible. Our first and foremost goal with each and every client is to build a good standing relationship and always be upfront with every bit of information as possible. We strive to make you feel as welcomed and comfortable throughout your time with us here at Willow Tree Body and Skin Care.

Be sure to like and following Willow Tree Body and Skin Care on Facebook and Instagram. And scroll down below to see what our clients have said about Willow Tree Body and Skin Care.

Our Small But Amazing Duo Team

MEGAN M.

OWNER/OPERATOR

Megan is owner and operator of Willow Tree Body and Skin Care. Megan's specialities are in Microblading, Permanent Make-Up, Lash Lifts and some Skincare. She is a highly skilled technician and artist in Microblading, Permanent makeup, Corrective Color, Lash lifts, and more. Her services may vary, but they all come with quality, dedication, and artistic skill to bring the clients vision to life. She is licensed, certified and insured. Schedule a consultation with Megan, who will be able to answer and address any concerns or questions you may have. Most consultations only takes about 15-30 minutes, where a detailed assessment is carried out and Megan can customize a treatment plan just for your needs.

CASEY S.

LEAD ESTHETICIAN

Casey is the Lead Esthetician aka the Wax Goddess/Guru. Casey is a very experienced, talented and a master esthetician. She has a strong passion for skin care and enjoys building the clients confidence through the education and knowledge of the treatment that the client is being provided at Willow Tree Body and Skin Care. She is always dedicated to providing you immediate results and recommendations to maintain them with a simple home care plan to fit your lifestyle and budget. Most consultations only takes about 15-30 minutes, where a detailed assessment is carried out and Casey can customize a treatment plan just for your needs.

CONSULTATIONS

For our non-skin care related we offer a 15-30 minute consultations we do not charge a fee. However, anything over the 30 minute marker, we start charging a small fee. This is to ensure that our scheduling stays on point. Please see our fees below.

15-30 MINUTES: FREE

After 30 minutes, there will be a charge of $15.00 for every 15 minutes.

FULL 60 MINUTES: $65.00

For consults concerning Skin Care related check under Body and Skin Treatments Tab for the price.

Refund Policy (No Refund, Credit/Exchange Only)

We would like you to be completely satisfied with your purchase. Your happiness is our highest priority.

All PRODUCTS - Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective.

Because of the nature of the products. These returns must be made within 7 days of your receipt of the product.

All SERVICES are sold “as is”. You assume the responsibility for your purchase, and no refunds will be issued. You may contact us within 60 days from the purchase date if you wish to exchange your purchase of a service of equal or lesser value. If you have already used part of your service, then we may extend a prorated of exchange for equal or lesser value.

GROUPON REDEMPTION POLICY

As Willow Tree Body and Skin Care appreciates all business, we ask that you please review and understand this policy.

* If you have purchased a Groupon with two or more services, at the end of your first appointment with us, we will reschedule the remainder of your services. If you need to cancel or reschedule, we ask that you please be courteous to let us know at least 12 hours prior to your appointment time. We provide multiple ways to contact us. We do understand that situations can arise hours to your appointment, as we are understanding of those situations, we still stand by our strict policy. In the event you do not comply with this policy, Willow Tree Body and Skin Care will be happily reschedule your appointment for an additional fee (the difference in price of the original service you are seeking) or the service can be forfeited and considered rendered.

*We only accept one groupon per customer per groupon service.

First example:

If you purchased 2 separate Brazilian Wax groupons, you will only be allowed to use one. If you choose to use the second one, there will be the additional charge added from the groupon price to the total of the full price service. Next Example:

If you purchased a Brazilian Wax Groupon and a Facial Groupon then you will be allowed to use those both without additional charges.

** Please know that you can always ask us about specials, even if they are not posted we always have something going on**

PAYMENT METHODS

Visa
MasterCard
Discover
American Express
Debit
Other Credit Cards
Cash

PARKING
&
HANDICAP ACCESS

Free parking. You may park anywhere that there is a available space. Handicap parking is available as well. Along with access into the building and throughout the facility.

BEFORE AND AFTER HOUR APPOINTMENTS

If you request an appointment time outside of our regularly scheduling business hours, we will accommodate that if our personal schedules allow us to. Please note that there will be a 30% fee added to your service charge. If you purchased a groupon, then we will go by the original pricing on there (NO SALE PRICE) and you will be expected to pay at the scheduling of your appointment.

CANCELLATION POLICY

IF YOU ARE LATE TO YOUR APPOINTMENT WE WILL STILL END AT THE SCHEDULED TIME, AS TO ACCOMMODATE OUR OTHER CLIENTS. OR YOU MAY HAVE THE OPTION TO RE-BOOK YOUR APPOINTMENT FOR ANOTHER TIME AND DATE FOR AN EXTRA CHARGE OF $10.00. WE DO UNDERSTAND THAT SITUATION(S) MAY ARISE THAT COULD FORCE YOU TO CANCEL/POSTPONE YOUR APPOINTMENT. PLEASE UNDERSTAND THAT SUCH CHANGES AFFECT NOT ONLY THE STAFF, BUT OTHER CLIENTS AS WELL. THEREFORE, WE REQUEST YOUR COURTESY AND CONCERN TO CALL AS SOON AS POSSIBLE. WE DO ASK THAT IF YOU CANCEL, TO TRY TO NOTIFY US AT LEAST 12-24 HOURS BEFORE YOUR SCHEDULED APPOINTMENT. WE MAKE EVERY EFFORT THROUGH EMAIL AND TEXT TO REMIND YOU OF YOUR UPCOMING APPOINTMENTS. YOU CAN NOTIFY US BY CALLING AND LEAVING A MESSAGE, FACEBOOK, OR EMAIL. FAILURE TO CANCEL YOUR APPOINTMENT WITHOUT THE 12-24 HOUR/TIME OF YOUR APPOINTMENT NOTICE WILL RESULT IN A $15.00 FEE FOR NON-CANCELLED (NO CALL NO SHOW) APPOINTMENTS THAT WILL APPLY TO YOUR NEXT SCHEDULE APPOINTMENT PLUS THE PAYMENT UP FRONT FOR THE SERVICE YOU WISH TO SCHEDULE FOR AT TIME OF BOOKING. IF YOU HAVE A SERIES PACKAGE, ONE OF THOSE SERVICES WILL BE COUNTED AS COMPLETED TO COMPENSATE FOR THE LOSS OF THE TIME SLOT THAT COULD HAVE WENT TO ANOTHER CLIENT WANTING SERVICE.

PRIOR TO ARRIVAL

WE ASK THAT IF YOU ARE A NEW CLIENT THAT YOU TRY TO ARRIVE 10 MINUTES PRIOR TO YOUR SCHEDULED APPOINTMENT TIME AND OUR EXISTING CLIENTS ARRIVE ABOUT 5 MINUTES EARLY SO THAT WE CAN OFFER YOU REFRESHMENTS, PROVIDE YOU WITH ANY NECESSARY INTAKE FORMS AND THAT YOU ARE ABLE TO SPEAK WITH OUR STAFF TO ANSWER ANY CONCERNS OR QUESTIONS THAT YOU MAY HAVE.

AS MUCH AS WILLOW TREE BODY AND SKIN CARE LOVES KIDS, IT IS RECOMMENDED THAT SMALL CHILDREN UNDER THE AGE OF 10 DO NOT ACCOMPANY YOU TO YOUR APPOINTMENT. YOU THE PARENT WILL BE PREOCCUPIED WITH YOUR SERVICE, LEAVING VERY LITTLE SUPERVISION FOR THE CHILD/CHILDREN. IF YOU DO BRING A CHILD/CHILDREN, THEY WILL ACCOMPANY YOU IN THE TREATMENT ROOM WITH YOU DURING YOUR SERVICE. NO CHILD/CHILDREN ARE TO BE LEFT UNSUPERVISED IN THE LOBBY WITHOUT THEIR RESPONSIBLE ADULT.

REVIEWS ABOUT US

LEARN MORE

"Owner and staff were extremely friendly and helpful. Clean and organized office. Will definitely use again."

Beverly W. - 08/17/18 - Groupon - Waxing

Absolutely loved the lady at the front desk. Loved Casey and her work..Very nice and pleasant to talk to. Casey knows exactly what she is doing. She made feel very comfortable being that it was the first time coming here. The facility is very clean and neat. The waxing room is clean and smells really good. Will recommend this place to anyone if they are a new comer or veteran. Will be coming back

Bee C. - 08/21/18 - Groupon - Waxing

"The staff were very friendly and they carefully went over the process before we got started. They made sure that i was comfortable and the process flew by with no pain at all. I'll definitely be returning!!!"

Quierra W. - 08/31/18 - Groupon - Waxing

"Casey & Megan are amazing!"

Tabitha - 09/16/18 - Groupon - Waxing

"Awesome ladies! Great services!"

Tricia Z. - 09/27/18 - Groupon - Waxing

"These ladies are the best! First time I called they were super nice and very informative. And when I came for my appointment, they were very friendly. Other places I go to, they wouldn’t treat me the same as they would other people since I’m from a different background, but these ladies treated me like they known me forever. I would definitely recommend and always go back for anything I needed"

Sopheap S. - 10/08/18 - Groupon - Waxing

"Megan was so sweet and gentle! She was amazing and totally worth my time"

Latasha S. - 10/13/18 - Groupon - Microblading

"I have been going to willow tree for 10 treatments. The space is inviting, clean, and has an open friendly vibe. My treatments have been consistent, comfortable, with all appointments being on time and very relaxing. Being new to Winston-Salem, I have found a wonderful spa to commit myself to for self care! Thank you Willow Tree, you have been so good to me."

Kelly O. - 11/04/18- Groupon - Body Contouring

"The 2 ladies that helped me at Willow Tree are great! I will definitely be back!"

Jessica J. - 11/05/18 - Groupon - Waxing

"I had microblading done. It didn't hurt at all, the numbing worked really well. I could feel that a procedure was being done but no pain. I love my new eyebrows. Megan done a great job. She is very professional and went above and beyond to make me feel at ease. She is very detailed oriented and a perfectionist at her talent. The salon was beautiful and very sanitary. Their sanitary grade is an A"

Debbie S. - 11/28/18 - Groupon - Microblading

"Casey and Megan are the best team and ABSOLUTELY wonderful with me and all of their customers! Their professionalism and family friendly environment will make me continue to only deal with them for all of my 'aesthetic' needs! I HIGHLY recommend Willow Tree Body and Skin Care, I give them an A+++++ ~Wendy F"

Wendy F. - 12/10/18 - Groupon - Waxing

"Megan was wonderful. My skin is glowing after my facial. I will definitely go back!!!"

Robin S. - 10/17/18 - Groupon - Facial

"Esthetician was very informative. Sincerely wants to provide an excellent service. Great sense of humor"

Laurie M - 12/19/18 - Groupon - Waxing

"What an amazing experience!!! Love LOVE love the way my eyebrows turned out!!! Will be back for other services!"

Sarah W. - 12/21/18 - Groupon - Microblading

"I was very impressed with Meghan’s professionalism and skill. I would give more than 5 stars if I could!!"

Kathleen B. - 01/12/19 - Groupon - Microblading

"Megan is extremely nice and professional and was great to explain what I should expect during my healing process over the next two weeks."

Kim B. - 01/18/19 - Groupon - Microblading

"Megan was easy to talk to and she was very pleasant to work with. She gave me hope that we can accomplish what I want out of my treatments."

Misty R. - 01/28/19 - Groupon - Body Contouring

The facial was on point! This is my second facial I have ever had in my lifetime and it does not compare to the first one at all. Megan did it all for me, so relaxed and it felt so good! Yasss ladies.

Sopheap S. - 11/18/18 - Groupon - Facial

Absolutely amazing! I fell asleep multiple times, I was so relaxed ❤️

Ebony P - Groupon - 11/16/18 - Back Treatment

Let’s be honest.. it’s a Brazilian. It’s painful. But 100% worth it. Casey and Megan make the experience so, so much better. They’re extremely friendly and fun to converse with. I’ve already scheduled my second Brazilian with Casey. (The prices without a Groupon are so affordable!)

Kelsey B - 11/04/18 - Groupon - Waxing

Casey was wonderful. It was my second time getting a Brazilian wax and it went smooth. She talked with me during the process. I didn’t hurt as much because I wasn’t thinking about it. I will definitely be back.

Jennifer J - 10/17/18 - Groupon - Waxing

Had the first back treatment and it was wonderful. Casey does her thing, keep up the awesome service ladies! Will definitely be back Great experience with a brazilian wax. My old salon was okay but there was almost always some tearing of the skin/blood involved which made it impossible for me to go full brazilian. Casey uses different techniques and waxes - I've had two waxes now with zero incidence and minimal discomfort. They tend to get VERY busy so make sure and really plan ahead if you have a special event. I took a chance with the Groupon (it's a sensitive area of the body, after all!) but I am so glad I did it.

Aramie B. - 12/26/18 - Groupon - Waxing

"Everyone was very friendly. I loved the products that were used. It was relaxing and invigorating at the same time. I can't wait to do it again."

Joi S. - 01/29/19 - Groupon - Back Treatment

"Love the staff and the time and attention they spent with me."

Angela D. - 02/01/19 - Groupon - Back Treatment

"The staff was super friendly and made sure to explain every step. The salon was clean and welcoming. My esthetician was super nice and made sure I was comfortable throughout the process!"

Veronica D. - 02/02/19 - Groupon - Waxing

"Casey and Megan are GREAT"

Samantha H. - 02/08/19 - Groupon - Back Treatment

"Had microblading done today. Megan was fantastic!! She explained the whole process. Made sure I was not in any pain. She made me very comfortable. Can't wait until the healing process is done and go for the touch-up. It's going to be great not to have to spend so much time applying make."

Cynthia S. - 03/05/19 - Groupon - Microblading

"Megan was a delight! Knows about the services she provides! Will definitely use Willow Tree Body and Skin Care! Thank you again, Megan"

Gale N. - 03/09/19 - Groupon - Lash Lift

Had the first back treatment and it was wonderful. Casey does her thing, keep up the awesome service ladies! Will definitely be back for more!

Sopheap S. - 01/29/19 - Groupon - Back Treatment

Great job on my brazilian by Casey